Retail Pro 9 is ideally suited for specialty retailers and support their operations in every corner of the globe. Designed as a complete enterprise solution, Retail Pro 9 has it all: feature rich front POS, Customer Management, Store Operations, Back Office Applications, extensive catalog of integrations and in-depth Reporting and Analytics. Retail Pro empowers retailers of all sizes and business models, from owner-operated brick and mortar specialty stores to large corporate-run retail chains and franchises. Whether your business is focused on efforts in a single country or growing your brand across global economies, Retail Pro operates seamlessly across borders (multi-national, multi-region, multi-language, multi-tax and multi-currency).


Point of Sale and Checkout

Our feature-rich POS software improves your customers' shopping experience. With Retail Pro 9, your associates can speed up POS transactions with customized and user-friendly terminal functionalities, collect and manage customer details for more personalized service, and improve promotion management with automated discounts, gift card and store credit tracking, and more. For the retailer's peace of mind, Retail Pro's robust security allows authorized users to discreetly track suspicious activities occurring at point of sale, as well as manage centralized data to help prevent fraudulent returns and transactions.

Layaways, Special Orders and Gift Registries

Retail Pro 9 helps you easily track customer order, layaways, special orders or backorders, and take an unlimited number of deposits which can be suggested and/or required. Your customers can benefit from gift registries available across multiple stores, and you can easily convert sales transactions to layaways or special orders.

Customer Management, Retention and Loyalty

Retail Pro's comprehensive customer management features are designed to improve sales performance through more personalized customer service. Track multiple KPIs across your entire customer base to better segment and target different customer groups. This and integrated, customizable loyalty programs build customer retention by offering rewards for spending, visits or other metrics. Protect your customer's data with Retail Pro 9's robust security levels to safeguard their Personally Identifiable Information (PII).

Inventory Control and Management

Conveniently manage inventory across your entire retail organization with Retail Pro 9. Our inventory control and management features allow you to track an unlimited number of items in multiple dimensions:

  • Track across the entire product lifecycle
  • Track movement within store locations and sub-locations
  • Track item-specific tax requirements, and more.

Quickly view on-hand, sold, received, on-order and in-transit quantities for each item across all store locations. Manage inventory your way through the use of style grid templates and an unlimited number of user-defined fields for each item.

Purchase Order Management and Transfers

Retail Pro 9 streamlines your purchasing and transfer management. Automatically create purchase orders based on existing stock, definable minimum/maximum stock levels, and customer order commitments. Optimize merchandise replenishment by transferring overstock or low-selling items based on need or as an even distribution. Retail Pro 9 simplifies purchase order management across several locations with 'master' purchase orders that automatically distribute merchandise to the stores in need of stock and communicate replenishment decisions via Advanced Shipping Notices.

Robust Reporting and Analytics

Our robust and flexible reporting consolidates and presents all your transactional data into easy-to-use reports to improve store performance. With Retail Pro 9, you get an integrated reporting solution preloaded with a wide array of standard reports to help you make better, more informed decisions. Use these standard reports to:

  • Monitor key performance indicators (KPIs)
  • Track inventory stock levels
  • Determine best/worst sellers
  • Manage employee commissions
  • Generate sales tax liability reports
  • Determine top customers, and much more.

For more sophisticated reporting needs, you can use any ODBC-compliant reports writer to create custom reports for Retail Pro.

Employee Security, Management and Productivity

Retail Pro 9 improves security with limits on the amount of discounts each employee is able to give at point of sale, and allows the definition of security groups that control access to specific functionalities within Retail Pro. Streamlined and flexible employee management options help to improve store performance and reduce losses. Staff productivity and performance can be monitored by using Retail Pro's tools to manage commissions and reward employees.

Centralized Transaction Control

Retail Pro 9 continuously communicates your transactional and customer data to a central database, giving you reliable access to secure and accurate, up-to-date information. Centralized payments allow you to issue and redeem store credit, gift cards, and loyalty rewards at any of your locations in real-time. Centralized returns prevent shrinkage by verifying information against the database to spot suspicious irregularities. Retailers can also perform a centralized lookup of customers from the database for delivering more personalized customer service.


  • Total Retail Management System
    Retail Pro 9 has it all. As a complete retail management system, our feature-rich Point of Sale (POS), Store Operations, Back Office applications, and in-depth Reporting and Analytics offer powerful retail management tools while being flexible enough to allow for endless customization and tailoring.

  • True International Solution
    Retail Pro 9 is localized, implemented and supported by highly qualified Retail Pro business partners in more than 110 countries. As such, we allow you to do business in multiple currencies and languages while supporting local tax and fiscal requirements in any geography.

  • Business done your way
    Through Retail Pro 9's flexible architecture and communication platform, you have a retail management system that adapts to your business model, rather than your business adapting to the software. Whether centralized or on-premise, corporate or franchise, kiosk or brick and mortar, Retail Pro meets the demand to fit your retail business.

  • Cross-channel Support
    21st century consumers demand a seamless experience to meet the organic nature of their buying habits. Retail Pro 9's provides a tight integration of your
    E-Commerce presence with your brick and mortar business, providing that seamless bridge of channels to address your customer's omni-channel expectations.

  • Completely Customizable
    Retail Pro 9's native API provides a proven foundation to address your business' integration needs your business may require when a custom interface is required to extend your presence or brand, or when your operation requires a seamless integration for the retail industry's trusted ERP solutions. Whether your business needs demand simple one-way feed or full synchronous integrations, Retail Pro's API has you covered.


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Retail Pro International (RPI) is a global leader in retail management software (Retail Pro Prism, Retail Pro 9) that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For over 25 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters - cultivating customer engagement and capitalizing on retail's trends. Retail Pro is the chosen software platform for omni-channel strategy by retailers in over 125+ countries.